Emergency call during first aid
To notify the services, call one of the emergency numbers. You can choose from 999 and 112, which is the European emergency number, uniform throughout the European Union, as well as in many other countries. After dialing the emergency number, ersthelfer im betrieb waits patiently for the call and doesn’t hang up to call again.
How to talk to the dispatcher?
Be as calm and clear as possible in a stressful situation. Before you call, do a safety assessment, count casualties, and determine where you are. The nature of the incident and its location is the first information that ersthelfer in betrieben must provide. Then, even if the conversation is interrupted, because, for example, you lose your range or battery, the dispatcher will already know where the accident is.
How to deal with the route when we cannot fully determine our location?
In the era of commonly used navigation in phones, it is a much smaller problem. Remember that no one expects you to specify a place for the subway. Say what route you are on and on which section. The dispatcher will ask you auxiliary questions that will help you establish the facts. He/she will also ask you about anything relevant to him/her, so you don’t have to study the conversation pattern.
What else is worth knowing?
Often, in the event of an accident on the road, many people simultaneously call the emergency number. This is not a mistake – it is better than risking the ambulance service not being notified. For this reason, however, it may turn out that the dispatcher, after a short conversation with you, determines that it coincides with the previously accepted call and ends the call quickly. This is according to the procedure of betrieblicher erste hilfe kurs. If possible, try to concentrate on helping and supporting those who have been involved in the accident while waiting for the ambulance.
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