Best Practices for Virtual Visits/Telemedicine/telecare is a growing area of health care delivery, as more patient-centric practices arise. Telemedicine is the buzz word in the health care industry, with practitioners using voice over IP to communicate with patients and vice versa. The advent of web-based applications has meant that more doctors and other medical professionals are able to expand their reach by using the internet to make remote patient exams, order of treatments and diagnoses or even clarify any aspect of the patient’s health record. Best Practices for Virtual Visits/telemedicine is an effort to help practitioners to deliver high-quality care in this new digital age. To be sure, there are many challenges associated with implementing best practices for virtual visits, but one of the biggest concerns for health care providers is the use of telemedicine and its impact on the practice’s ability to offer the best possible health care to patients who have no direct connection to the health care team – hence the practice’s use of clinical documentation, electronic patient records (ECR) and other communication tools to communicate between doctors and their patients.

Best Practices for Virtual Visits/telemedicine requires the development of a technologically driven, patient-centric culture that is aware of the patient’s need to feel connected to the care team even when they are thousands of miles apart. Many practices have tried to solve this problem by allowing patients to access appointment reminders via a mobile device such as an iPhone or Blackberry or by having a “virtual receptionist” take the place of a physical receptionist. While some practice administrators see these as “innovative solutions”, many others believe that it is simply a distraction from the care needed by the doctors. Many practitioners also believe that the shift from paper-based practice records to digital patient records and EMRs has slowed down productivity but has not necessarily affected patient care in any noticeable way.

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